FAQs
SHIPPING
How to track my order?
Once your orders shipped, you will receive a shipping confirmation email with tracking number and a link to the order tracking page. If you have any questions, please email us at service@cnteaspirit.com.
How long will it take to ship my order?
The total waiting time = order processing time + shipping time For all orders, typically it takes 1-3 business days to process your order. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Normally for international shipping, please allow 2-3 weeks shipping days.
ORDER
Can I cancel my order?
You can cancel your order as long as the order has not been processed, and you will receive a full refund in 1-3 business days. However, we are not able to cancel it if it’s been processed and shipped, if customer insists to cancel before shipping, we will charge 15% restocking fee for the processing.
PAYMENT
What payment methods do you accept?
You can pay safely and conveniently with your PayPal account or with your credit card through PayPal.
Can I pay with credit or debit card?
Yes! When chekcking out, click the PayPal button.